We purchased all our kitchen appliances at Caplan's including the stove hood and extension. We told the salesman we had a loft with very high ceilings so he suggested a hood extension. After waiting months for delivery, the hood extension didn't fit. When we went to return or exchange it we were told they would not take it back or even credit us. AFter spending over $10,000 at this store and having delivery issues and back orders, we were given NO CUSTOMER SERVICE. They are only interested in sales and once that's done, you're on your own. Just try to take something back. It doesn't work!